AISO.Net Remote Support
Now, AISO.Net can help you faster!
With the secure ConnectWise Control, an AISO.Net support representative can look at your computer screen with you – working together you’ll be able to quickly and successfully reach your goal.
To use ConnectWise Control, there is no need to register, or configure any software.
Three easy steps to a solution…
With a few clicks you establish a direct connection to an AISO.Net support agent.
Call AISO.Net support or live chat with them to receive your personal session number. You can also click on 'Start a new session' and inform AISO Support of the session you have started.
Fill out the form and you will be asked to launch or run the ConnectWise Control application.
AISO.Net support will then be able to see your screen through a secure connection - for as long as you want the agent to help you. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another request for support.
A completely secure connection
AISO.Net navigates… you are in control!
Your AISO.Net support representative does not have access to any other part of your computer when using ConnectWise Control. You’ll see every move the AISO.Net representative makes during the remote control session as the representative speaks with you. You can take control by just moving your mouse and you can terminate the connection at any time. Your session number ensures you are always in touch with the right representative.
The ConnectWise Control plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.
The data of the connection between you and the support representative is transferred via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant.